Shipping Policy
Thank you for shopping with us! Below is our shipping policy that outlines how we process orders, ship products, and what to expect regarding shipping times and costs.
Order Processing
- All orders are processed within 1-2 business days, excluding weekends and holidays.
- You will receive an email confirmation with tracking details once your order has been dispatched.
- Orders are subject to stock availability. If an item is out of stock, we will notify you as soon as possible with an estimated restock date.
Shipping Rates and Delivery Times
- Domestic Shipping:
- Standard shipping: 5-7 business days
- Expedited shipping: 2-3 business days
- Shipping costs for domestic orders will be calculated at checkout.
- International Shipping:
- Standard shipping: 10-20 business days (varies by destination)
- Shipping costs for international orders will be calculated based on the shipping destination and the size/weight of the order.
Shipping Methods
- We use trusted carriers like USPS, FedEx, and UPS for domestic shipments.
- For international orders, we partner with global carriers including DHL and local postal services to ensure your products arrive safely and on time.
Customs and Import Duties
- For international orders, customers are responsible for paying any customs duties or taxes upon delivery.
- We recommend checking with your local customs office for details on the specific regulations and fees before placing an order.
Order Tracking
- Once your order has shipped, you will receive an email with a tracking number and a link to track your shipment.
- You can also log in to your account on our website to view the status of your order.
Lost or Damaged Items
- We are not responsible for any items that are lost or damaged during shipping. However, we encourage you to contact the carrier for assistance.
- If you receive an item that is damaged or defective, please contact us immediately at [support@eu-market.store] and provide photos of the damaged product so we can resolve the issue.
Address Accuracy
- Please ensure that the shipping address provided is accurate and complete. We are not responsible for delays or misdelivery due to incorrect or incomplete addresses.
- If you notice any issues with your shipping address after placing an order, please contact us immediately so we can assist with corrections.
Shipping Delays
- We strive to ensure your order is delivered on time, but shipping times may vary due to circumstances beyond our control such as weather conditions, holidays, or delays from the carrier.
- If there are significant delays or issues with your shipment, please reach out to us and we will assist you in resolving the issue.
Free Shipping
- We offer free shipping on select orders based on promotional offers or minimum purchase amounts. These offers will be clearly stated at checkout.
If you have any questions regarding our shipping policy, please feel free to contact our customer service team at [support@eu-market.store]. We’re here to help!