Return & Refund Policy
At EU Market, we value customer satisfaction and offer a 7-day return policy. This means you have 7 days from the date of receiving your order to request a return.
Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
✅ Unworn or unused, in its original condition
✅ With tags attached and in its original packaging
✅ Accompanied by a receipt or proof of purchase
To initiate a return, please contact us at support@eu-market.store.
Return Address: [INSERT RETURN ADDRESS]
Once your return request is approved, we will provide you with a return shipping label and instructions on how and where to send your package. Returns sent without prior approval will not be accepted.
For any return-related questions, feel free to contact us at support@eu-market.store.
Damages & Issues
We kindly ask you to inspect your order upon arrival. If you receive an item that is defective, damaged, or incorrect, please contact us immediately so we can evaluate the issue and resolve it promptly.
Non-Returnable Items
Certain products cannot be returned, including:
🚫 Perishable goods (food, flowers, plants)
🚫 Custom-made or personalized items
🚫 Personal care products (such as beauty items)
🚫 Hazardous materials, flammable liquids, or gases
Sale items and gift cards are also non-refundable. If you have any concerns about a specific item, reach out to us before purchasing.
Exchanges
The fastest way to get a replacement is to return the original item first. Once your return is accepted, you can make a new purchase for the desired item.
European Union – 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the legal right to cancel or return your order within 14 days—for any reason, without justification. The item must be in its original, unused condition with tags and packaging, along with proof of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you regarding your refund status.
✅ If approved, your refund will be automatically processed to your original payment method within 10 business days.
✅ Please note that your bank or credit card provider may take additional time to post the refund.
❗ If more than 15 business days have passed since your refund was approved, please contact us at support@eu-market.store.
💌 Need Help?
For any return or refund inquiries, feel free to reach out at support@eu-market.store—we’re happy to assist!